Return Policy

At Bijouland, we are dedicated to ensuring your complete satisfaction with every online purchase. If you're not entirely satisfied, we're here to help.

Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it.
  • It must be in the original packaging, including all original tags and certificates.
  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are exempt from being returned:

  • Custom or Personalized Products

Due to their unique nature, custom or personalized products cannot be returned. However, if there is an error in the customization or print that is due to our mistake, we will take full responsibility:

    • Our Error: If we made a mistake in the customization or printing, please contact us within 7 days of receiving your order.
    • Resolution: We will gladly correct the issue by offering a replacement or a full refund at no additional cost to you.
    • Earrings and Body Jewelry (for hygiene and safety reasons)
    • Gift Cards
    • Final Sale or Clearance Items

Refunds

Once your return is received and inspected, we'll notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: A credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; processing times can vary.

If you've done all of this and still have not received your refund, please contact us at info@bijou.land.

Sale Items

Only regular-priced items are eligible for refunds. Sale and clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product:

  1. Contact Us: Email us at info@bijou.land with details and photos of the issue.
  2. Ship the Item: Send your item to:

    Bijouland Returns Department
    344 River Park Drive
    Raritan, NJ 08869
    USA

Gifts

  • Gift Items: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
  • Non-Gift Items: If the item wasn't marked as a gift or the gift giver had the order shipped to themselves, we'll send a refund to the gift giver, who will be notified of your return.

Return Shipping

To return your product, please mail it to:

Bijouland Returns Department
344 River Park Drive
Raritan, NJ 08869, USA

  • Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • Refund Deductions: If you receive a refund, the cost of return shipping may be deducted from your refund.
  • Shipping Time: The time it may take for your exchanged product to reach you may vary based on your location.
  • Shipping Insurance: If you're returning items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about our refund policy, please contact us at info@bijou.land

Thank you for shopping with Bijouland.